Frequently Asked Questions
Everything you need to know about your ELEGOO 3D printing experience.
Where can I find the latest firmware and slicing software for my printer?
You can download the latest firmware, drivers, and recommended slicing software (like CHITUBOX or VoxelDance Tango) directly from the 'Support' section on our official website.
What is the standard shipping time for printers and resin?
Orders are typically processed within 1-2 business days. Shipping usually takes 3-7 business days depending on your location and proximity to our local warehouses in the US, EU, or UK.
Do ELEGOO products come with a warranty?
Yes, we provide a 1-year limited warranty on the printer (excluding consumables like LCD screens, FEP film, and nozzles) and dedicated technical support for the lifetime of your product.
What is your return policy for unopened items?
We offer a 30-day return policy for unopened and unused products. Please contact our customer service team to initiate a Return Merchandise Authorization (RMA) before shipping items back.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options available at checkout.
How do I troubleshoot a failed print?
Most print failures are related to bed leveling or exposure settings. We recommend checking our online troubleshooting guides or joining our official Facebook community for real-time advice from expert users.